Support

Our customer support team provides responsive, professional support via Tangerine Software’s fully integrated and easy-to-use Web Support System.  Our support classification system prioritizes issues by urgency, making sure that questions and problems are addressed and resolved quickly and effectively.

Support Hand Guide

Tangerine Software’s Customer Support policy and User Guide describes support policies and procedures, including instructions on how to submit and track issues through Tangerine’s Web Support System.

Toll-Free Line

Standard support is provided Monday to Friday from 8:00 a.m. to 5:00 p.m. Eastern Standard Time via our toll-free line 1-866-748-9309.

24 X 7 Support

Unlimited 24 X 7 support is available under a Premium Support Agreement that includes web and telephone support.