Our Story

Tangerine Software started off in 1992 as a small consulting firm dedicated to helping companies implement and maintain their Enterprise Resource Planning (ERP) software. After only a few months, we jumped head first into the ERP business by becoming a distributor of a Tier 1 enterprise software solution. Since then, we’ve sold and implemented over 300 companies and have established ourselves as one of the most successful Sage business partners in North America, representing Sage X3. In addition, we are the author of Nectari, an innovative, comprehensive and user friendly Business Intelligence (BI) product that over the last 4 years, has been distributed by Sage globally under its brand name, Sage Enterprise Intelligence.

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Our customer support team provides responsive, professional support via Tangerine Software’s fully integrated and easy-to-use Web Support System.  Our support classification system prioritizes issues by urgency, making sure that questions and problems are addressed and resolved quickly and effectively.

Support Hand Guide

Tangerine Software’s Customer Support policy and User Guide describes support policies and procedures, including instructions on how to submit and track issues through Tangerine’s Web Support System.

Toll-Free Line

Standard support is provided Monday to Friday from 8:30 a.m. to 5:00 p.m. Eastern Standard Time on normal business days via our toll-free line 1-866-748-9309.

24 X 7 Support

Unlimited 24 X 7 support is available under a Premium Support Agreement that includes web and telephone support.